Returns Policy

You can return any item purchased on Luxury Bikini within 14 days of the delivery date. To be eligible for return, all items must be in their original condition, with all originally attached tags. Merchandise that has been worn, used, altered or damaged will not be accepted.

The returned Goods must be complete and unaltered with complete equipment, accessories and giveaways. The degree of the Customer’s interference with the packaging cannot be more severe than in a situation in which the Customer would check it in a stationary store in order to familiarize himself with the appearance of the Goods and check its compliance with the contract. Any traces of use or interference with the Goods will result in the return not being accepted, and the contract shall remain binding.

In the event of a refusal to return complete equipment or accessories or giveaways, Luxury Bikini will refund the value of the returned products to the Customer, less the value of the missing equipment. The customer is financially responsible for the diminished value of the goods resulting from handling them in a different way than is necessary to assess their properties, characteristics and functionality.

If you would like to return a product, please notify us on [email protected] and send your item by any secure transport to the following address:

New Perspectives
ul. Raszyńska 25
02-033 Warszawa
POLAND
attn. Returns

 

The goods should be sent back by the customer immediately, but not later than within 14 days. Please note that the costs and risks pertaining to the return of items are borne by the sender.

In the case of effective withdrawal from the contract, it is considered void.

Exchanges

Should you be interested in a different size, colour or style, please contact us on [email protected] to check the product availability. If this item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a confirmation e-mail as soon as your return has been accepted and your refund has been proceed.

Refund

Merchandise returned to the warehouse will be processed within 14 days from receipt withdrawal from the contract but not earlier than upon receipt of the Goods. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment.The cost of returning to the store, as well as the cost of further returning the goods to the customer as a result of ineffective withdrawal from the contract, i.e. rejection / non-acceptance of the return, shall not be refunded.

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